Let'sGetITUnderControl
Practical support for business systems
Services
When IT support gets stuck, I unblock it
Microsoft 365, Entra ID, endpoint and application issues that need structured diagnostics, clear documentation and repeatable support workflows.
Microsoft 365 & Entra ID Support
Users can't access mailboxes, Teams, SharePoint or OneDrive. Login loops, conditional access blocks, sync failures affecting the whole floor. I investigate the evidence, narrow down the likely cause and hand over clear next steps.
Endpoint & Application Support
Intermittent app crashes, devices falling out of compliance, VPN dropping mid-shift, or a production system slowing down for users who can't describe what changed. I collect the evidence that turns vague symptoms into fixable cases.
Runbooks & Escalation Documentation
Your Tier 1 keeps escalating the same issues because nobody wrote down the fix. I turn repeatable incidents into structured runbooks, evidence packs and handover notes that any team member can follow.
Support Automation & Diagnostics
The same manual checks run every week — DNS lookups, M365 license audits, endpoint compliance scans. I build PowerShell and Python tools that collect the evidence automatically, so your team spends time on decisions, not data gathering.
Portfolio
Selected projects
Showing how I think about troubleshooting, evidence and structured diagnostics.
TRACE
Troubleshooting Reports Across Cloud & Endpoints
A local-first diagnostic toolkit for turning Microsoft 365, Entra ID, endpoint and infrastructure evidence into support-ready reports. Built with Python, PowerShell and a TypeScript web UI.
DNS Audit Tool
Infrastructure Support Workflow
A PowerShell-based DNS auditing tool with a WPF GUI for fast detection of inconsistent records, patterns that need review, and CSV reporting for operational validation.
Endpoint Support Checklist
Windows Endpoint Evidence Workflow
A lightweight PowerShell WinForms utility for repeatable endpoint checks, local intervention notes and exportable evidence before escalation or handover.
How I work
What I do differently
Start with evidence
Define the symptom, collect the data and separate what we know from what we assume. Every good fix starts here.
Document what matters
Clear notes, runbooks and evidence-based next actions that any team member can follow — not everything, just what the next person needs.
Turn repeated checks into workflows
PowerShell and Python tools that collect evidence automatically, so your team spends time on decisions, not data gathering.
Escalate with context
When a case goes up, the next engineer gets the symptom timeline, what was ruled out and what still needs checking — not a vague ticket.
Experience
From the service desk to production support
2024 — Present
B2B IT Operations & Digital Support
Webify Digital Solutions|Dublin, Ireland · Remote
- B2B IT operations support — Microsoft 365, email, DNS and endpoint troubleshooting
- Structured diagnostics, PowerShell automation and repeatable support workflows
- Documentation, runbooks and clear escalation handovers
2025 — 2026
IT Operations Engineer — Manufacturing Client
Quental|Remote
- Resolved incidents across M365, Entra ID, Windows, DNS and endpoints in production-critical automotive manufacturing
- Worked with VMware/vSphere/ESXi, monitoring, backup and ServiceNow
- Diagnosed issues across network, endpoints, OPC and PLC connectivity
- Created runbooks to improve troubleshooting consistency and escalation quality
2022 — 2024
IT Service Desk Engineer
Auxilion|Dublin, Ireland · Hybrid
- L2 IT support for Teagasc (~3,000 users across research centres and colleges in Ireland)
- Resolved M365, authentication, email, Teams and SharePoint incidents
- Managed escalated cases requiring analysis, documentation and follow-up
- Contributed to knowledge base improvements and repeatable support procedures
2020 — 2022
IT Support — Endpoint & Access Operations
Communisis|Liverpool, UK · On-site
- Supported corporate IT operations with endpoint security, access-control processes and patching
- Troubleshot endpoint protection and security-related incidents
- Contributed to patching, secure operations and support continuity
2002 — 2020
IT Support & Computer Repair Business Owner
BEEP Informática|On-site
- Owned and operated a computer repair and IT support business for 18 years
- Diagnosed Windows, hardware, software, driver and connectivity issues
- Supported printers, backups, antivirus tools and small-business IT
Certifications
Validated skills
A curated selection of certifications that reflect my focus on IT operations, security awareness and practical automation.
Microsoft Security Essentials Professional Certificate
Proofpoint Certified AI Email Security Specialist
AWS Cloud Solutions Architect
Google Cybersecurity
Google IT Support
Applied DevOps Engineering
Azure Database Administrator — DP-300 HA/DR
Google Project Management
Contact
Available for remote roles & B2B support contracts
Need help with Microsoft 365, Entra ID or IT operations?
Send the symptoms. I will help you structure the next checks. Include what is failing, who is affected, when it started, what changed recently and any screenshots or error messages you have.